Ellen Tilden
Owner
Walks every new cabin herself and writes the first estimate. On the schedule for weekend turnovers.
The firm
A family crew that treats a cabin like its own
Ellen and Rex Tilden run the crew from Gatlinburg with their daughter Rhiannon. They started by cleaning one cabin for a neighbor and kept the habit: walk it first, write it down, send the photos.
Ten of us turn over cabins across Sevier County. We would rather take on fewer cabins than send a different face each weekend, so we say no when a calendar is more than a crew can hold.
How we work
One written checklist per cabin
A lead's name on every report
A walkthrough before the first turnover
No sub-crews: the people at your door are ours
The crew
Who comes to your cabin
The leads you'll hear from. Every report carries the lead's name.
Rex Tilden
Crew lead, hearth and hot tub
Runs the hearth and tub checks himself and sends the photos from the driveway.
Rhiannon Tilden
Scheduling and reports
Keeps the calendar, matches turnovers to bookings and reads every report before it goes out.
Fidel Benitez
Crew lead, Pigeon Forge and Wears Valley
Leads the second crew and knows which roads need the early start.
Alisha Cannady
Linen and laundry lead
Counts, folds and puts every set back where your owner closet list says.
Stan Hester
Walk-throughs and keys
Does the final walk with your list, and keeps the lockbox codes and keys in order.
What we can show
Registration and insurance, on request
Tennessee has no state license for house cleaning. These are what we can show an owner, and the numbers are on the documents, not on this page.
Registrations
Business registrationVerify
TN Registration 000000 · Tennessee Secretary of State
The state's record that the business is registered to operate in Tennessee. Tennessee has no state license for house cleaning.
Insurance
General liability insurance
A certificate of insurance is sent on request, before the first turnover.
Meet us at the cabin
Walkthroughs are with Ellen or Rhiannon, in person or on video.