The policies behind every turnover

We use a lockbox or keypad code you set, written on your estimate and kept off the report.

• We use it for turnovers only

• A changed code needs a text before the next turnover

• We never make a copy of a key

We photograph it, put it on the report that day and leave it where it is.

• We don't repair or replace

• We don't guess who did it

• If our crew caused it, we say so, and we cover it as written on your estimate

Send us the guest's message and a photo.

• Tell us within one day of the check-in

• We go back and fix it at no charge

• We write back with what we found

A glove, a charger or a toy is bagged, photographed and listed on the report.

• We don't mail things

• Items are held where your estimate says

Trash and recycling go to the bear-resistant bin, and the lid is latched.

• If a bin is full, the report says so

• We never leave bags outside

• Your bin's location is on the checklist

A turnover can be moved or cancelled up to the day before.

• Cancel after 4 p.m. the day before, and that turnover is billed as written on your estimate

• If we can't get in, we call you, wait a short time and then bill the trip as written on your estimate